POLICIES

 

WARRANTY – 

Your new treasure is warrantied against breakage or damage rendering it unwearable due to normal wear and usage.

Each item includes a care card giving details about caring for your treasure. Please read and follow these instructions. Our items are warrantied for normal use only. If the item is not used as intended or cared for as instructed, our warranty is nullified.

If you need to return an item for warranty repairs, please contact us for return shipping and package instructions.

Once we receive your package, we’ll notify you by email. Please allow up to 7 business days for repairs and return shipping. You will receive a shipping notice with tracking and insurance.

If the warrantied item cannot be repaired, we will offer you 1 of 2 options:

  1. We will replace the item with a duplicate of the same OR
  2. If we cannot offer a replacement of the same piece, we will issue you a store credit for another item or items equivalent in value to the full retail price of the piece being replaced

Returns

Our policy states that a request for a return or refund must be made within 30 calendar days of the date of purchase. 

To be eligible for a return:

  • Item must be unused and in the same condition that you received it.
  • It must also be in the original packaging. If the original packaging was destroyed in transit, your item must include the original packing slip.

Several types of goods are exempt from being returned. These items include:

  • Gift cards
  • Custom or Personalized items

To complete your return, we require the email address used in the purchasing process or your order number, located on your packing slip.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If, after 30 days from the date the refund was issued, you still have not received your funds, please complete the following steps:

  1. Contact your credit card company, it may take some time before your refund is officially posted.
  2. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at customerservice@chercarter.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@chercarter.com

SHIPPING

For our US customers we ship free of charge and in case of a return, we pay the shipping for this also, including the shipping for your repaired or exchanged / replacement item to you. 

NON-US CUSTOMERS 

For our non-us customers, we offer flat-rate shipping of $15 per package, at purchase, and in case of return. Should you be eligible for a refund, your refund will be issued as described above, less the amount of the shipping charges.  Flat rate shipping charges are for USPS First Class service ONLY. Should you require expedited shipping, please contact us BEFORE your purchase for the shipping fee estimate.

 

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